30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-Month Warranty for Quality-Related Issues
- Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
- Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
- Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of InnoPlus products is strictly prohibited.
- What isn’t covered by the warranty?
- Purchases from Lazada
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 12 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
- When does the warranty begin?
It begins the day you place your order.
- How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org
- What is a valid proof of purchase?
- An Amazon order number or eBay username
- A dated sales receipt from an authorized InnoPlus Reseller that shows a description of the product along with its price
- What if I don’t have any proof of purchase?
- If you made your purchase through InnoPlus Direct, we may be able to locate your order using your email address, name or shipping address.
- If you made your purchase through an authorized InnoPlus Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
- Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.